Professional Online Training for Your Entire Team
UpSkillNI delivers online customer service and workplace skills training built for businesses across Northern Ireland. Your employees can learn at their own pace, from anywhere, no classrooms, no scheduling headaches.
UpSkillNI is a Northern Ireland based online training provider helping businesses invest in their most important asset, their people. Our courses are built around real workplace situations, giving employees practical skills they can use straight away.
Course Lessons
UpSkillNI was built with one goal in mind, to make quality workplace training accessible for every business. Our growing library of online courses gives your employees the practical skills and knowledge they need to represent your organisation with confidence, from day one. New courses are added regularly, so there is always something new for your team to learn.
Online Learning
Every lesson is fully online, meaning your team can learn from anywhere, on any device, at a pace that suits your business.
Happy clients
Designed specifically with Northern Ireland businesses in mind, relevant, practical, and ready to deliver results for your team.
Everything Your Team Will Learn
One practical online course covering everything your employees need to deliver outstanding customer service from day one.
Customer Service Skills
From understanding different types of customers to handling complaints and challenging situations, your employees will build the communication skills and confidence to deliver great service in every interaction.
Workplace Procedures &
Standards
Covers the professional standards, legal requirements, and company procedures your team needs to know, including data protection, equality, health and safety, and employee rights and responsibilities.
Personal Performance &
Development
Helps employees take ownership o f their own growth by evaluating their performance, acting on feedback, and developing the professional habits that make
a real cherence to vour business.
Why Businesses Choose Us
Online training that works around your business, not the other way around.
Your employees can complete their training from anywhere, on any device, at a time that suits them, no classroom, no travel, no disruption to your working day.James is the founder of Nova, and passionate about helping businesses grow through Social Media.
Frequently Asked Questions
Everything businesses need to know about training with UpSkillNI.
Our courses cover everything your employees need to deliver great customer service, from understanding your organisation and communicating professionally, to handling complaints, dealing with challenging customers, and knowing their rights and responsibilities in the workplace. With multiple courses available, you can choose the training that best suits your team's needs.
Once your business enrols, each employee gets their own login and can work through the course at their own pace, on any device. There are no fixed class times, your team can learn around their shifts and schedules without any disruption to your business.
It depends on the course, but most employees can work through a course within a few days to a couple of weeks, depending on how much time they set aside. Because everything is fully online, there's no deadline pressure, they can go at whatever pace works best for them and your business.
Yes. As the business account holder, you can monitor the progress of each employee through the course, so you always have a clear picture of where your team is and who has completed their training.
Simply get in touch with us through the contact form and we'll put together a package that suits the size of your team. We'll have your employees up and running in no time.
Still have questions?
What our clients say
Don't just take our word for it, see what the awesome people we work with have to say.
Emily R.
Retail Operations Manager
Marcus L.
Business Owner
Sophia T.
HR Manager